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Support Center

Contact Support

Need help? Our support team is here to assist you with any questions or issues.

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FAQ

Find answers to commonly asked questions about our services.

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Getting Help

We're committed to providing excellent support to our community. Here are the best ways to get help:

  • Email Support: admin@mapim.org
  • Response Time: Within 24-48 hours
  • Office Hours: Monday - Friday, 9 AM - 5 PM (GMT+8)

Before Contacting Support

To help us assist you more efficiently, please:

  • Check our FAQ section first
  • Provide detailed information about your issue
  • Include any error messages or screenshots
  • Mention your browser and operating system

Technical Support

For technical issues, please include:

  • Steps to reproduce the issue
  • Expected vs actual behavior
  • Browser console errors (if any)
  • Your account email (if applicable)